Politique de remboursement

Returns

We understand sometimes your mind changes. Please contact us within 7 days of receiving your order if you wish to return an item. We are able to offer store credit for full-priced items upon return or a refund minus service fees already paid as they are non-refundable by providers. These include, but are not limited to, payment fees and postal fees.

To return an item, please:

• Send an email to emily@foxxandginger.com to get a return number and shipping address.
• Send your item back in its original, unused condition with all packaging intact, including cellophane bags and any protective padding. Items will need to arrive ready to be sold again, not unboxed/unbagged or any labels removed.
• We'll send a store credit of the amount paid, minus the original shipping fees, once your item's been inspected. Alternatively, a refund will be provided. Any promotions, including discounts, free gifts and free shipping will be reversed if partial orders are returned and store credit will be provided based on remaining items you've kept (including covering costs for free gifts, bundle offers and shipping).

PLEASE NOTE:

• Sale items, Custom designs and "Mystery" items are final and unfortunately we cannot arrange exchanges or refunds. Make sure you've read the product descriptions carefully and are happy before you checkout. If you've got questions, email us at emily@foxxandginger.com with your order number.
• Unauthorised returns or refused packages are ineligible for refund or exchange. You will be responsible for paying for your own shipping costs for returning your item.

 

Exchanges

We are not able to do direct exchanges or holds. Return your item (refer the above process), and we'll set you up with store credit for your next purchase. Alternatively, if you'd like to secure something that looks to be nearing sellout, you're welcome to purchase your other choice, and when your original item comes back to us in original condition, we can provide your store credit.

Refunds and Store Credit

We're here to make things right! Here's what you need to know about refunds and store credits:

• We don't provide store credit or refunds for shipping fees unless your item is incorrect, damaged, or faulty.
• Any codes or offers used at checkout will be removed from the bundle if an item is returned, and a credit or confirmed refund will be provided based on the single-item purchase. You will receive store credit equivalent to the remaining amount after the full price of the items you have kept have been deducted (not the bundle price, ie. returning one item means your bundle is invalid). 
• Once your return is processed and approved (this can take up to 10 business days for us to receive from our shipping partner), you'll receive store credit. Thanks for your patience!
• Sale items, custom designs and "mystery" items are considered final sale and we are not able to exchange or accept returns on products purchased during discounted promotions.
• Unfortunately we can't refund duties, VAT, taxes, payment fees or shipping charges as these aren't charged by Foxx & Ginger and don't get refunded.
• Using store credit means you agree to our Terms of Use, so be sure to check them out!